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Terms of cancellation

Should a booking for a hotel accommodation, with or without breakfast, have been made for one or more individuals, the following with regard to the cancellation of that booking applies:

Until when can I cancel free of charge?
You can cancel all types of reservations free of charge until 12:00 (12:00 pm) on the day of arrival, with the exception of non-refundable, Flex and early-birds.

What time is meant by '12 hours (12:00 pm) on the day of arrival '?
The check-in time possibilities on the day of arrival differs per hotel, so check the communication and conditions of the hotel of your choice. In addition, you can cancel your reservation free of charge until 12:00 (12 pm) on the day of arrival.

Have you rented a suite or a family room?
Each hotel has its own cancellation policy for suites and family rooms. You can find these specific conditions on the booking confirmation.

What is a non-refundable reservation?
This is a reservation that you must pay online immediately during booking and which can then no longer be canceled or changed.
Please note, if cancelled or in case of a no-show, the total price of the reservation will be charged.

Why should I opt for the non-refundable rate?
Because you waive flexible cancellation and pay for the reservation directly online, we give you a discount. The non-refundable rate is therefore always the cheapest rate available.

What is a sustainable rate reservation?
This rate excludes interim room cleaning. In compensation, we plant a tree. You cannot change or cancel the room free of charge.

What is an early-bird reservation?
This is a reservation with an extra competitive rate for the early booker, which must be paid directly online. This rate cannot be canceled or changed free of charge.
The early-bird conditions differ per hotel, ask at the hotel of your choice/wanting for their early-bird conditions.

What is a last minute reservation?
A last minute is a reservation with a competitive rate booked at short notice. This means that the booked overnight stay will take place within 2 weeks at the time of booking.
Last minutes can only be found on a last minute page and not between the packages, rooms or other promotions.

What is a flexible rate reservation?
This is a reservation that must be paid online 24 hours before the check-in time, otherwise the reservation will be automatically canceled. If the reservation is prepaid, you can cancel up to 24 hours before the start; after this period, the booking will have the same conditions as a non-refundable reservation.